Shipping policy
Processing Times
- All orders are processed within 2-3 business days.
- Orders placed on a weekend or holiday will be processed the next business day.
Shipping Times & Rates
- We currently ship only within the United States.
- Shipping rates will be calculated at checkout based on your location and the shipping method selected.
- Delivery times vary depending on the destination, but standard shipping typically takes 3-5 business days after the order is processed.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.
Shipping Delays
- While we aim to process and ship orders within the timeframes mentioned, unforeseen circumstances (such as high volume or carrier delays) may affect shipping times. If significant delays occur, we will contact you directly.
Lost or Damaged Packages
- We are not responsible for lost or stolen packages once they have been shipped. However, if your package does not arrive or is damaged, please contact us at customerservice@upnorthhumboldt.com, and we will assist you in resolving the issue.